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11-V033nr

Hello,  need to change/ update  the "owner" information (email, name, phone#) to mine. My brother inserted his info just to set it up so we can use it. I went to log him out and delete user and shut it down but when i turn it on, It is still his info and login passwords. Can someone direct me where to go and delete his info and insert mine. We both tried to someone can direct us to do this, that would be great! Thank you so much for your help today!

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@JESIKA1

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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