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‎12-14-2020 11:47 AM

HP Recommended
Product: Pavillion Notebook
Operating System: Microsoft Windows 10 (64-bit)

I got a new laptop about five months ago, but only started it up about one month ago. Thinking I need to warranty it, but when I checked the warranty it says the warranty expired 3 years ago. How is this possible?

2 REPLIES 2

‎12-21-2020 11:28 PM

HP Recommended

@ArizonaPatrio, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

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‎12-29-2020 07:05 PM

HP Recommended

Thanks. I’ll keep an eye out for the private message. 

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