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HP Recommended
HP Notebook 15 (Product #N5Y09UA#ABA) TOUCH SCREEN
Microsoft Windows 10 (64-bit)

I had to run system diagnostics and the Hard Drive Check failed. It went to a blue screen that told me "No Hard Drive installed. Please check the power and data cables are connected properly. 

Boot device not found.  Please install an operating ststem on hour hard disk.   

Hard Disk - (3FO)

F2 System Diagnostics and for more info visist your www.hp.com/go/techcenter/startup

 

I am not really comfortable in changing anything so I really do not know what I did as I had not used my laptop in awjile.  Can you help me without it costing too very much? You see I am widowed and turning 65 next month so not alot of moolah.  

1 REPLY 1
HP Recommended

@kraziekat7
Thank you for posting on the HP Support Community.


Firstly, let's perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step 2 BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 
(If the error message displays proceed to the next step)

Next: Test the hard drive using HP PC Hardware Diagnostics

  1. Plug the AC adapter into the computer.
  2. Press the Power button for at least five seconds to turn off the computer.
  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
  5. In the Component Tests menu, click Hard Drive.
  6. Click the Quick Test.
  7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
  8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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