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‎05-17-2023 10:31 AM

HP Recommended
Product: HP Notebook - 15-da0071ms

I replaced my broken HD with an SSD and I've misplaced my startup disk. I have no OS. Help!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2023 11:20 AM

HP Recommended

Hi:

 

The PC is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use the utility:  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you have to use another PC to install the tool on, you will need to enter the product number for your PC to create the recovery media, which is: 5CP12UA#ABA

View solution in original post

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3 REPLIES 3

‎05-17-2023 11:20 AM

HP Recommended

Hi:

 

The PC is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use the utility:  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you have to use another PC to install the tool on, you will need to enter the product number for your PC to create the recovery media, which is: 5CP12UA#ABA

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‎05-17-2023 07:57 PM

HP Recommended

Thank you, Paul. I appreciate you. 

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‎05-17-2023 09:53 PM

HP Recommended

You're very welcome.

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