No boot, all tests passed and I need help!

[JaySadistic]

I cannot pass the HP logo screen on start up. I get the message "The selected BIOS image was not available"  when I try to update the BIOS in firmware management in UEFI.  I ran all the tests through the diagnostics and they passed. I cannot access system recovery. In the BIOS system diagnostics log I have error codes 0500 03f0 0021 and 0502. 

[Raj2111]

Hi @JaySadistic 

Welcome to the HP support community.

I understand that you are facing an issue with your computere, I am glad to assist you today.

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

https://support.hp.com/us-en/document/ish_3932413-2337994-16

Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
HP BIOS Update recovery in progress

If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj

[JaySadistic]

I tried doing what you had said and it did not work. So next step is to recover BIOS with a USB jump drive. The only other computer I have is older with Windows 8. I finally got the BIOS file download, after downloading Chrome, and the BIOS recovery utility comes up to make the bootable file on my jump drive, but it does not recognize the jump drive. So there is no where to create the file. I formatted it FAT32, and tried to update the driver, but it seems to just end up freezing the computer during the online search for the updated driver. I have to force stop just to get out of it. 

The USB jump drive I am using is probably old. Staples Relay UFD USB. It does show up in explorer and the Device Manager under Computer Management shows the jump drive, listed as "F:\" under "Portable Devices" with a "Value" of "WPD FileSystem Volume Driver" and "Device instance path" of "SWD\WPDBUSENUM" (with a bunch of numbers and letters.) Is this correct? It also shows as "Staples Relay UFD USB Device" under Disk Drives with a "Device instance path" of "USBSTOR\DISK&VEN"...(with the name of the Staples device.)  Please advise if I can make this USB jump drive bootable in the BIOS utility so I can get my file onto my laptop. Is there another program to make the USB bootable file on my jump drive that I can download with Windows 8? Or should I just buy a new Bootable jump drive? If so, any recommendations so I am not buying something that won't work. Thanks!!!

[Raj2111]

Hi @JaySadistic 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need's attention 

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Raj 

HP Support