No internet after computer reset

[Esoxdiver]

I'm not sure if I'm posting this in the correct board.  I had to do a reset on my Pavilion dv7 laptop, kept my personal files, but now I cannot access the Internet.  It shows I'm connected to my wireless network but I cannot go to any websites I enter into my browser.  I accessed Device Manager, and went to Network adapters.  As far as I can tell the driver is working fine and I don't see any warnings or errors on the other drivers in Device Manager.  I'm at a loss of what to so any help would be appreciated.

[TechSurge · Accepted solution]

Hey @Esoxdiver,

I understand you are having you're having some trouble connecting your notebook to WiFi and I would like to help.

Here is a list of steps that commonly resolve issues with wireless connectivity.

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an Ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the drop-down in the upper-right corner of the document.

The above steps are brought to you by @Great-Deku-Tree

Hope this helps. If it does, please hit the Thumbs Up and Accept as Solution.

Cheers,

TechSurge.

[Esoxdiver]

Thank you for your help. I tried everything and was able to access the internet through the library WiFi. However, I cannot access the internet on my home wireless network. I highlight the wireless icon and it says "identifying internet access". I installed the downloaded driver in Compatibility mode under Windows 7 but I still couldn't navigate to websites. I ran trouble shooters on the network adapters but nothing was found. I've narrowed it to my computer as my other devices can connect.