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Locked

‎08-24-2024 11:53 PM

HP Recommended
Product: HP 15-f024wm Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 11

My husband passed away from COVID I finally pulled out his laptop an I need a password it won't let me connect to Internet in guest mode or nothing it's been packed away for yrs please help me 

Category:
1 REPLY 1

‎08-25-2024 03:08 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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