No power no light

[Nene34]

Last night I was playing the sims. When all of a sudden my computer just shut off. The adapter has no damage to it at all. But when the adapter is connected the white light doesn’t come on or anything. But before my computer just off it gave no indication that it was dying usually it’ll say your computer is dying so plug it in. I’ve tried resetting it but it’s not responding to anything. And the power source is fine. 

[Nirvana_95]

Hi @Nene34 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing power-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Are you using HP geniune AC adapter?

Do you see any signs of power when you connect the AC adapter?

Try connecting your AC adapter to an alternate wall socket. Also, I would suggest you please use the link below and let me know the outcome of it: https://support.hp.com/in-en/help/diagnostics?category=computing&issue=power-boot-issues 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi,

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!