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HP Recommended
HP ENVY 17.3 inch Laptop PC 17-cr0000 IDS Base Model

Mi hp envi de 2 tb ssd y 64 gb de ram al instalarle a travez de un ubs windows 11 no me detecta los discos duro he probado la solucion de intalarle el intel drivers storage technology pero ninguna de las verciones que he tratado de instalar en la misma instalacion de windows me solucionan el problema

6 REPLIES 6
HP Recommended

See if this works...

 

I zipped up and attached those storage controller files below.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next, and W11 should install.

 

 

HP Recommended

1000239373.jpg

 sigue dando error ya he intentado con varios ficheros f6 que vi en el soporte de hp y con varios instaladores de intel storage technology y me sigue dando ese error alguna otra solucion?

HP Recommended

Did you use the Microsoft media creation tool to create the USB installation media?

 

The error you are getting might be more related to the way the media was created because normally, you get an error that Windows cannot find any disks.

 

Did your notebook originally come with Windows from HP?

 

If so, it should be supported by the HP cloud recovery tool.

 

Use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with the notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the utility on another Windows PC, you have to enter the notebook's product number in the tool's search window in order to proceed.

 

You should be able to find the product number in your BIOS' system information screen.

 

You have to enter the full product number including the # sign and the 3 characters to the right of it.

HP Recommended

1000239423.jpg

 este es el primer error que da ,el otro error lo da cuando los drivers de la carpeta f6 fallan , si se que lo de la nuve de recuperacion de hp es una opcion y si mi hp vino con su windows hp original pero quiero instalarle windows 11 24h desde una usb como lo he echo con todos los ordenadores no se por que en este falla y supuestamente es por que no viene con los controladores de intel drivers technology instalado pero es que no estan ni en la pagina de soporte de drivers de hp de mi modelo y hasta ahora todos los VMD que he querido instalar de dan error ,una pena pero si no puedo instalar windows de esta manera prefiero devolver la lapto y vale bastante gracias por su ayuda

HP Recommended

Hi @Abc1100 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

I work on behalf of HP.
HP Recommended

You're very welcome.

 

You have some other issue.

 

If the storage controller driver was missing, you would get this error as shown in the video, not the media driver is missing error message.

 

How to Fix We Couldn’t Find Any Drives when installing Windows 10 or Windows 11

 

I think it would be a lot easier for you to use the cloud recovery tool and then click on the W11 Installation assistant button (1st option) at the link below to update to W11 24H2.

 

Download Windows 11

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.