• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Edited post above thanks!!

HP Recommended

OK...try this

 

You have to boot the installer from the lone USB 2 port. 

 

It won't work from a USB 3 port because W7 doesn't have the USB 3 drivers to proceed beyond that message,

 

 

 

 

HP Recommended

THANK YOU SOOOOOO MUCH!!! I found the one 2.0 port and it just finished now. All I have to do is get the drivers back on it since it won't connect to wifi or anything now. I will work on that now but everything else is good. I really appreciate your help.

HP Recommended

You're very welcome.

 

You will need to install the chipset drivers from AMD so the USB 3 ports work.

 

Select the W7 x64 driver from the list...

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/890fx

 

The parts list for your notebook indicates that it comes with an Atheros AR9485 802.11b/g/n 1x1 WiFi adapter.

 

This would be the latest W7 driver for that model wifi card...

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

 

 

HP Recommended

Thank you again! I had no idea where to get that. I am on the links now and working on it. Hope you and your family are staying safe and healthy. I really do appreciate it.

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

I hope the same as well for you and yours.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.