No touch screen, no pen or touch input is available for this display

[Scotty2290_]

 

Hi so I  have tried everything from checking drivers, resetting laptop, factory restoring laptop, doing a clean install of windows, installing windows through boot drive, I do not have touch pad / touch screen drivers in my drivers list, and  I still have the issue of my touch screen does not work, I also have a issue where my keyboard and mouse pad doesn’t work unless I have a intel integrated sensor solution disabled. I don’t know if this is connected or not to my touch screen issues but started at the same time. 

[The_Fossette]

@Scotty2290_,

Welcome to the HP Support Community!

I reviewed your post and I understand that the touchscreen is not working on the computer and you also have issues with the keyboard and the touchpad.

Don’t worry, I assure you I will try my best to get this sorted.

I see that you have already done a Windows reinstallation and still facing the issue. It looks like a hardware issue and I recommend you contact support to check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

NOTE: For visitors, please follow the steps in the below article for touchscreen issues.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!