• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-15-2024 06:07 AM

HP Recommended
Product: HP 17 Laptop PC 17-c2000 (4V793AV)
Operating System: Microsoft Windows 11

Did a clean install and cannot connect to Internet and can't install drivers. So is my only option HP recovery media and what would that cost? Thanks in advance. 

Category:
6 REPLIES 6

‎04-15-2024 06:29 AM

HP Recommended

See if this works...set W11 up as a local account and then you can install the wifi driver you need from the support page.

 

How to bypass internet connection to install Windows 11 - Pureinfotech

 

You will have to download the Wi-Fi driver from another PC, copy it to a USB flash drive and install the driver on your notebook that way.

 

HP 17 Laptop PC 17-c2000 Software and Driver Downloads | HP® Support

Was this reply helpful? Yes No

‎04-15-2024 06:32 AM - edited ‎04-15-2024 06:34 AM

HP Recommended

Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

 

Let me know what you find.

 

[OOps] Use Pauls advice. Cloud restore is last thing to try.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎04-15-2024 06:40 AM

HP Recommended

Do not have any Internet connection and don't know anybody with a computer to download it.

Was this reply helpful? Yes No

‎04-15-2024 06:41 AM

HP Recommended

Cannot go to the site on my laptop but went there on my phone and this product was supported by the HP cloud recovery.

Was this reply helpful? Yes No

‎04-15-2024 06:42 AM - edited ‎04-15-2024 06:43 AM

HP Recommended

Then you won't be able to use the HP cloud recovery tool either.

 

You need a PC with an internet connection to create the recovery media.

Was this reply helpful? Yes No

‎04-15-2024 07:01 AM - edited ‎04-15-2024 07:04 AM

HP Recommended

Look for an icon on bottom right corner of screen that is for the WiFi setup. If you see it then click on it and configure it to use your smartphones hot spot.

 

This assumes the driver for the WiFi was in the windows install and window was able to boot into the setup mode.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.