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‎01-09-2021 05:56 AM

HP Recommended
Product: HP ZBook 17 G6 Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

I sent an email on Monday (4th January) regarding a possibly faulty laptop. I was given a case number in an automated email, but have had no reply since. I can only phone/chat at weekends (when they are closed), so want to know how long I can expect before somebody emails?

2 REPLIES 2

‎01-09-2021 12:23 PM

HP Recommended

Hello @PeterR5 

 

Thank you for posting in the HP Support Community !

 

  • Could you be more specific where did you send your email to, what address ?
  • Of what type is your case number (CRM number or something starting with 5...) ? Do not post here in public the entire number.

In order to speak with a live technician, you may call the support line on Monday during business hours, here is how >> https://www8.hp.com/uk/en/contact-hp/phone-assist.html

Make sure you call the support line for Computing Products for Business

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎01-10-2021 07:31 AM

HP Recommended

My Case Number is  50592XXXXX and my CRM number is 00004988XXXXX

 

I filled out the form on the HP support page. The email I received was from the automated HP Support account (hpcase@hp.com) at 12:21 pm on 4th January.

 

 

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