Nootbook shuts down and restarts

[Mianmima]

Hey, my Nootbook just stops working. It happens in most cases when I work in the browser (Wordpress for example). It happens by chance in my opinion. I already had the Nootbook from the “expert” and he couldn’t find any errors. All tests were "Successful" but the Nootbook shuts down and restarts. I made all the updates and installed all the drivers that needed to be reinstalled.

[Nal_NR]

Hi @Mianmima,

Welcome to the HP Support Community. 

I'd be happy to help you! 

As I understand the computer doesn't turn off or turns right back on while attempting to perform a proper shutdown,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check power options and ensure the PC isn't set to hibernate or sleep instead of shutdown under choose what the power button does?

Have you disabled hybrid sleep from the power options > advanced options?

While you respond to that, here are a few other things that should resolve the issue:

First, hold down the power button for 10 seconds before releasing it.

Press the power button and see if the notebook now starts.

If it does, let it fully load into Windows and then try disabling Windows 10 hybrid boot - you can do this as follows.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left-hand pane.

In the subsequent window, first, click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shut down the notebook by right-clicking the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the UAC prompt.

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

shutdown /s /t 0

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shut down correctly from the Start Menu.

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and recreating the file will resolve the problem.

If this does not help, this could be a hardware issue. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.