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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Not able to do fresh os

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10-24-2018 05:52 AM
i brought one laptop without OS then i tried to load OS from USB i got an error :a required cd/dvd drive device driver is missing if you have a driver floppy disk cd dvd or usb flash drive ,please insert now .but the same usb i tried with another lap without any issue , error screen shots are attached and also bios settings
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Accepted Solutions
10-24-2018 06:33 AM
Hi,
It will might be difficult to find all the necessary drivers for your new model for Windows 7
The PC needs USB 3 drivers which are not included by default in Windows 7 or by firmware. Take a look at this link and see if it helps, it shows how insert the necessary drivers in Windows 7 iso file. There is also a tool you can download which will perform this action.
https://www.intel.com/content/www/us/en/support/articles/000017241/mini-pcs.html
or you can install windows 10
https://www.microsoft.com/en-us/software-download/windows10
Hope it helps,
David
10-24-2018 06:33 AM
Hi,
It will might be difficult to find all the necessary drivers for your new model for Windows 7
The PC needs USB 3 drivers which are not included by default in Windows 7 or by firmware. Take a look at this link and see if it helps, it shows how insert the necessary drivers in Windows 7 iso file. There is also a tool you can download which will perform this action.
https://www.intel.com/content/www/us/en/support/articles/000017241/mini-pcs.html
or you can install windows 10
https://www.microsoft.com/en-us/software-download/windows10
Hope it helps,
David