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‎03-08-2024 05:48 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)
Operating System: Microsoft Windows 10 (64-bit)

I need a replacement battery. I have a warranty until  September, and every time I try and report this to get a replacement, HP keeps saying they cannot load my information!

Category:
1 REPLY 1

‎03-09-2024 12:19 PM

HP Recommended

Sorry, but we here are unable to assist you in this issue.


We are just a Community Support forum staffed by part-time volunteers not associated with HP.


We have no access to other HP functional areas including: billing, repair (i.e., Service Centers), sales, or legal (i.e., warranty). Nor are we able to contact customers -- via chat, via email, or via telephone.


For direct contact with HP, your best bet is to contact HP Customer Service to see what they will do for you:


https://www.hp.com/us-en/shop/cv/customerservice



I am a volunteer and I do not work for, nor represent, HP
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