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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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12-30-2019 01:38 PM
My system has refused to boot, it keeps showing recovery and an error message, saying there's a problem with a device connected with computer. This problem might occur when a removable disk is removed or falling.
After reading that I checked my disks and found one of the memory tabs was not in place, after putting it back, I switched the laptop on but it still shows the same message
01-01-2020 05:47 PM
@BigBigro Greetings from the HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, here's the best way to resolve the issue, using the HP Guided Troubleshooter:
CLICK HERE FOR STEP BY STEP GUIDE
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If the above doesn't help or the steps are insufficient, check the below steps:
Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.
Reasons for a hard reset
A hard reset has the following effects:
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Clears the memory.
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Reestablishes the connection between the BIOS and the hardware
The following conditions can be helped by the hard reset:
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Windows stop responding.
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The display suddenly goes blank.
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The computer does not wake from sleep or hibernate modes
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Software applications freeze or fail to respond.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.