Not loading after update

[Beckiejay]

My new Hp notebook did an update yesterday, I had a pop up saying to plug in some external memory for the update as there wasn’t enough on my hard drive. It took hours to update and only got to 3%. It then went to reboot, I had the Hp logo come up followed by “attempting to recover installation...” “undoing changes made to your computer” - it has been doing this over and over for approx 20 hours now.  Any idea what I can do? 

[KrazyToad]

@Beckiejay

Welcome to HP Community

I have gone through your Post and would like to help

To assist you better please provide me with the Notebook model or the product number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Beckiejay]

Thank you for your response @KrazyToad

My notebook is: 

• Product: HP Stream - 11-ak0001na

[KrazyToad]

@Beckiejay

I suggest you perform a System Recovery using the HP Recovery Media

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Beckiejay]

Hi,

how do I do this if my computer doesn’t load past just showing the Hp logo?

[KrazyToad]

@Beckiejay

If you have access to another computer, you can download the HP Recovery Media for this computer onto a Flash drive using another computer

[Beckiejay]

I’ve downloaded and run the Hp cloud recovery on a different computer - however when I have gone to put in the details of my Hp stream the model isn’t available 

[KrazyToad]

@Beckiejay

Thanks for keeping me posted

I suggest you contact HP Support in your region for the HP Recovery Media

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you