Not shutdowning

[Anu49]

My windows 11  hp laptop .alt +f4 is not working and it showing (Operation has canceled due to restrictions in effect on this computer.please contact your system administrator...)

And the shutdown ,sleep,restart  also not showing in power button..

Please solve this

[Raj2111]

Hi @Anu49 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Here are some steps to troubleshoot:

1. Check Group Policy Settings

• Press Windows + R to open the Run dialog.
• Type gpedit.msc and press Enter (note: this is only available on Windows 11 Pro and Enterprise editions).
• Navigate to User Configuration > Administrative Templates > Start Menu and Taskbar.
• Look for any settings that may restrict access to shutdown options or Alt + F4 functionality, and set them to Not Configured or Disabled.

2. Modify Registry Settings

• Press Windows + R, type regedit, and press Enter.
• Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer.
• Look for any values that might restrict shutdown options (like NoClose). If found, delete them or set them to 0.

3. Check for Corrupted System Files

• Open Command Prompt as an administrator:
  • Right-click the Start button and select Windows Terminal (Admin).
• Run the following commands:

• Allow these processes to complete and then restart your laptop.

4. Update Windows

• Make sure your Windows is up to date:
  • Go to Settings > Windows Update and check for updates. Install any available updates.

5. Check for Software Conflicts

• Sometimes third-party applications can interfere. Boot into Safe Mode:
  • Restart your computer and press Shift + F8 repeatedly during startup until you see the recovery screen.
  • Select Troubleshoot > Advanced Options > Startup Settings > Restart.
  • After the restart, choose Safe Mode.
• Check if the problem persists in Safe Mode. If not, a third-party application may be causing the issue.

6. Create a New User Account

• Sometimes user profile corruption can cause issues. Create a new user account:
  • Go to Settings > Accounts > Family & other users.
  • Click Add someone else to this PC and follow the prompts to create a new account.
• Log in with the new account and check if the issue persists.

7. Restore System Settings

• If the problem started recently, you could consider performing a system restore to a point when it was working correctly:
  • Go to Settings > System > About > System Protection and click on System Restore.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support