Not starting the laptop after factory reset hp laptop 15-bs0xx

[Ka98]

Not starting the laptop after factory reset windows logo is shown after that it just reappear and again black screen appears repeating the same thing after and after. Tried system diagnostic if there is any issue not found any issue. Tried booting through USB nit able to boot showing that it can boot in uefi mode only.

[A_Gayathri]

Hi @Ka98 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering a boot issue with your HP laptop after a factory reset. Here are steps you can try to troubleshoot and resolve the problem:

Boot into Safe Mode:

• Restart your laptop and press the F8 key repeatedly during the startup process.
• Choose "Safe Mode" from the Advanced Boot Options menu.
• If your laptop successfully boots into Safe Mode, you may have a software-related issue. Uninstall any recent updates or drivers that might be causing the problem.

Perform a System Restore:

• If you can access Safe Mode, you can perform a system restore to revert your system to a previous state.
• Press the Windows key + S, type "Create a restore point," and select the result.
• In the System Properties window, click on the "System Restore" button and follow the on-screen instructions.

Boot from Windows Installation Media:

• Create a bootable USB drive with Windows installation media. You can use the Media Creation Tool from the official Microsoft website.
• Boot your laptop from the USB drive. Make sure to select the UEFI option if prompted.
• Choose "Repair your computer" > "Troubleshoot" > "Advanced options" > "Startup Repair."

Check for Disk Errors:

• Boot from the Windows installation media as described above.
• Choose "Repair your computer" > "Troubleshoot" > "Advanced options" > "Command Prompt."
• In the Command Prompt, type chkdsk /f /r C: (replace C: with the letter of your system drive) and press Enter. This command will check and repair disk errors.

Reinstall Windows:

• If none of the above steps work, you may need to reinstall Windows. Boot from the Windows installation media, select "Install Now," and follow the on-screen instructions. Choose the option to keep your files if possible.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!