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‎11-23-2018 07:23 PM

HP Recommended
Product: XOS22UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Ever since I got my laptop it has been lagging but I dealt with it. Within last couple days when I would turn it on it would sit with the loading circle at the bottom then do nothing until I turn off thenback on then it attemps to diagnose and repair the problem but never finds one and I am still unable to turn on. I can perform a back up, or a reset, but I have some unsaved pictures and other items. Please help, I spent over $300 and have had nothing but issues

2 REPLIES 2

‎11-23-2018 10:14 PM

HP Recommended

Often  lagging indicates a problem with the hard drive. The behavior now  indicates a problem with the hard drive. Are you still within the 1 year HP warranty?

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎11-25-2018 09:25 AM - edited ‎11-25-2018 11:23 AM

HP Recommended

Thank you for your response. Unfortunately my warrenty expired in April (before I coupd get a job). I did the ESC and F2 and ran a couple of scans for it to give me a warning about one of the hard drive scans. The only option it really gave at that point was to reset it. I tried resetting it last night but somehow hit an error and was unable to proceed. I am trying the reset to keep my files. Update: reset got as far as undoing changes then it says something happened and was unable to complete reset

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