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HP Recommended
HP ProBook 650 G4 Base Model Notebook PC

Hi,
We have detected that after Upgrade HP ProBook G4 model laptop to Windows 11, the brightness and microphone function keys do not work.
The drivers are updated to the latest available on the HP website.

Please could you help us with support for a solution.
Thank you.
Regards,

2 REPLIES 2
HP Recommended

Hi:

 

The only suggestion I can offer would be to reinstall the W11 Hotkey support driver from the link below:

 

HP ProBook 650 G4 Notebook PC Software and Driver Details

HP Recommended

I reinstalled the driver that you told me about, but the error continues.

I want to find the installable:
HPSupportSolutionsFramework.exe

Would you know where I can find to install it?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.