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‎09-11-2024 11:57 PM - last edited on ‎10-01-2024 06:26 AM by Retired

HP Recommended
Product: HP ProBook 650 G4 Base Model Notebook PC

Hi,
We have detected that after Upgrade HP ProBook G4 model laptop to Windows 11, the brightness and microphone function keys do not work.
The drivers are updated to the latest available on the HP website.

Please could you help us with support for a solution.
Thank you.
Regards,

Category:
2 REPLIES 2

‎09-12-2024 07:21 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to reinstall the W11 Hotkey support driver from the link below:

 

HP ProBook 650 G4 Notebook PC Software and Driver Details

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‎09-13-2024 12:56 AM

HP Recommended

I reinstalled the driver that you told me about, but the error continues.

I want to find the installable:
HPSupportSolutionsFramework.exe

Would you know where I can find to install it?

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