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‎07-11-2020 11:45 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I updated my laptop and now it won’t allow me to login with my PIN.  It’s been so long since I’ve had to use my password that I’ve since forgotten it, I also didn’t create a password reset disk. I’m so frustrated. I wish a warning would’ve came up stating I would need to login with a password prior to me updating because I would have changed my password or created a disc beforehand. PLEASE help! 

1 person had the same question
1 REPLY 1

‎07-14-2020 07:22 AM

HP Recommended

@NewMarie87

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since you do not have the password reset disk, you will need to perform a Reset or System Recovery

 

Reset: https://support.hp.com/in-en/document/c04742289

 

System Recovery: https://support.hp.com/in-en/document/c04758961

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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