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- Notebook crashes with message nvlddmkm.sys - dxdiag shows no...

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03-19-2020 12:12 PM
Hey guys,
since a few months my Notebook crashes a lot and I can't find any reason for that. I reseted windows and I updated all my drivers. Today I used dxdiag and this was the result. Do you have any advice, I can rescue my Notebook from buying another? Feel free to ask specific Questions.
Thank you in Advance
Philipp
03-21-2020 01:30 PM
Welcome to HP Community
I have gone through your Post and would like to help
This seems to be an issue with the NVIDIA Graphics card. Since you already performed a Reset, I suggest you run an Extensive System Test to confirm the hardware Functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee