Notebook defect

[JOHNATHANDOE]

Greetings I have an older model notebook out of warranty unfortunately.. but the laptop just froze. So I tried to reboot the system to the factory settings but than nothing happened.  Just a message that it is unable to reset. 

What can I do?  Nothing works.  Please help me out svp. Thank you for your efforts. Cordialement 

[WAWood]

@JOHNATHANDOE 

Sorry, but there is nothing we can do to recover or restore your PC.

HP does not do out of warranty repairs, so you can not send or take this to an HP center to be recovered.

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.

[JOHNATHANDOE]

Thank you for your message and help. I already was afraid for this. I purchased this laptop around 2017 so that's pretty old.  Already ordered a new laptop online.  Have a nice day. 

[WAWood]

@JOHNATHANDOE 

OK, so when you get the new laptop, if you want to transfer accounts, settings, and/or applications from the old PC to the new one, then check out a tool known as EaseUS ToDo PC transfer.  You have to BUY it, but I use it all the time and it is well worth the money.