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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Notebook gets shuts off when unplugged

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11-22-2018 07:02 PM
What is the charge level of the battery? If it is too low, the PC will not be able to operate with the mains unplugged.
Also, here are some troubleshooting steps you can try:
http://support.hp.com/in-en/document/c00259897
http://support.hp.com/us-en/document/c03325217
http://support.hp.com/us-en/document/c00363266?jumpid=reg_r1002_usen_c-001_title_r0006
If those confirm the battery is not charging or not holding a charge, you would need to replace it.
If those confirm the charger is not working, you would need to replace that.
If both the battery and charger check out OK, then it's an internal problem with the circuitry in the laptop, and unless the laptop is still under warranty, it's likely to cost more to fix that than to replace the laptop, outright.
Good Luck
I am a volunteer and I do not work for, nor represent, HP