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‎04-11-2024 03:08 AM

HP Recommended
Product: HP Notebook - 14-dk0011na
Operating System: Microsoft Windows 11

I have  HP Notebook 14-dk0000 series.  I upgraded to Windows 11 late last year.

In Windows 11 Normal mode, the screen goes black either on the login page or within a few minutes after login.  The fan remains on, and the orange light on the mute (F6) key remains on.  Hitting the F6 key does not switch the light off - it is as if the laptop is frozen.

In Windows 11 safe mode, I can login just fine and the screen does not go black.

 

Any suggestions on how to resolve this?  All help gratefully received. 

Category:
1 REPLY 1

‎05-17-2024 10:32 AM

HP Recommended

The resolution to this was to remove the graphics driver and fallback to the standard windows driver.  

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