11-11-2019 03:12 PM
Hello, I ran into a problem today. After I left my notebook on for 6 straight hours and wanted to turn it off, it would switch to a blue screen before I could go to "shut off". I then pressed the power button to turn it off manually. The power wouldn't turn off but the power button would blink. I turned it back on just to see how it reacts! I could login but windows didn't start. It was a blue screen. There was no message on blue screen.
What can I do?? Help, please!
11-14-2019 09:28 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is not booting to Windows and you are getting a bluescreen.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article to perform a hard reset.
If you continue facing the issue, then follow the steps in the below article.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee