Notebook is slow to get to Login Screen - Desktop is no longer displayed

[tony_vt]

Hi

My HP Notebook takes 5-10 minutes to get to the Login Screen

It then takes 30-40 minutes to get to what should be the Desktop but all I get is a black screen

I have been reading Windows Forums where a lot of PC Users are complaining about the latest Windows 10 update

Does my Notebook have the same issues following the latest Win 10 update - if so how can I recover?

Does HP have a script that I could load via a USB stick to get back to the previous Win 10?

Does HP know if Microsoft are going to create a recovery update ASAP?

I would appreciate any help with this

Thanks 

[Paul_Tikkanen · Accepted solution]

Hi:

HP has just released this fix...

TITLE: HP Image Enhancement for System Logon

VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.

PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SOFTPAQ MD5: 6c95f0e2e0779fa4f23039ac59cdd114
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

[tony_vt]

Thanks very much for sending this link

Quick question - please tell me how can I run this .exe on my Notebook from the Command Line

I have downloaded the .exe onto a USB stick - copied it over to the C: Drive - can't remember my basic DOS  commands 🙂

Thanks in advance

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I wouldn't be able to help you with that.

99% of these files only run in the Windows operating system by double-clicking on the exe file, and following the on-screen instructions to install...which is to just let the file auto install in most cases.

[tony_vt]

OK - I guess I will have to find the appropriate HP documentation that shows mw how to invoke this .exe file when I can't get to the Windows OS by conventional means

Thanks once again for your help in finding this patch

I will close this Support Request

Best Regards

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.