Notebook not going into sleep mode

[HST2]

Hey, so I just received my new Notebook and I have a few issues, but the most annoying one is that the  Convertible won't go to sleep when i close the lid. The fan stays spinning but the screen turns off and so does the power LED. Sometimes it will go to sleep but then the battery drains almost faster then using the Notebook normally. I wanted to contact the support but apparently they don't offer any email where i could contact them. Furthermore the fan spins almost constantly on this machine. The option "Fan always on" in the BIOS is deactivated and I have set the device to Silent mode in HP Command Center. But the fan won't turn off even when the temperature off the CPU is way below 40°C. It wouldn't be that annoying if the fan was quite but apparently the lowest RPM is around 2700 or something, that is way to loud. Maybe a BIOS Update could fix these issues.

I have installed the newest BIOS available on the website.

[Riddle_Decipher]

@HST2 There are a few fixes available to ensure the device goes into sleep mode:

Fix 1 – Power Options

1. Select the “Start” button, then select “Settings” (gear icon).
2. Select “System“.
3. Select “Power & sleep“.
4. Ensure the “Sleep” setting is set to a desired value.
5. Select “Additional power settings” in the right pane.
6. Select “Change Plan Settings” next to the option that you have selected.
7. Select “Change advanced power settings“.
8. On the “Power Options” screen, you want to expand each setting and ensure that they allow the computer to go to sleep mode. In my case, the setting under “Multimedia settings” > “When sharing media” was set to “Prevent idling to sleep“. I had to set this to “Allow the computer to sleep“. If you’re feeling lazy, just hit the “Restore plan defaults” button and that should toggle all items to where sleeping is allowed in Windows 10.

Fix 2 – Sensitive Mouse

If you have a sensitive mouse, any vibration near your PC could be keeping your machine awake. Try these steps to prevent the mouse from waking your machine.

1. Select the “Start” button, then type “device“.
2. Open “Device Manager“.
3. Expand the “Mice and other pointing devices” section.
4. Right-click on the mouse you are using, then choose “Properties“.
5. Select the “Power Management” tab.
6. Uncheck the “Allow this device to wake the computer” box, then select “OK“.

Fix 3 – Network Adapters

These steps are the same as Fix 2, only you’re checking under “Network adapters”.

1. Select the “Start” button, then type “device“.
2. Open “Device Manager“.
3. Expand the “Network adapters” section.
4. Check under each of the options by right-clicking and selecting “Properties“.
5. Uncheck the “Allow this device to wake the computer” box, then select “OK” for each network card.

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[HST2]

Thank you,

the issue with the notebook not going to sleep is now fixed. But the problem with the loud fan still persists. The fan randomly turns on and is kind of loud. The Silent mode seems to do nothing at all. HP Recommended hast the same characteristic as the Silent mode, in terms of fan noise under web browsing.

[praveen196]

@HST2

I understand your concerns.

 
I have a few recommendations: 

• Updating your Notebook computer BIOS 

• Keeping notebook air vents clear and clean 

• Increasing the efficiency of the notebook to reduce heat 

• Using Windows Task Manager to identify corrupt processes 

• Selecting power saves settings to shut off your computer when it is not in use 
   

For more details: Click here 

Have a nice day!!