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JanCDav Top Student
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Notebook now a brick

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Microsoft Windows 10 (64-bit)

My notebook decided to shut down yesterday afternoon and would not start up again i have tried all of the recovery options but nothing is working now all i get on startup is asking me for language and keyboard before it goes into options for trouble shooting none of which work. unit is still under warranty 

 

help what do i do besides throwing this in the bin 

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Notebook now a brick

@JanCDav 

 

Especially since the computer is under warranty, you have the option to contact HP Technical Support.

Submit a case:  explain what is wrong and ask for help.

 

 

HP Technical Support - HP Contact Information

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information on the Community).

 

  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

 

  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest

 

UK

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

Option - HP Support is on Facebook!

HP on Facebook

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

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Kind Regards,
Dragon-Fur
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Notebook now a brick

Hi,

Try performing HP diagnostics at boot and see if any hardware failures are detected. You can perform the system test or hard drive test.

So, turn off the PC by holding the power button. Turn on the PC and continuously keep pressing ESC until the startup menu appears.

Press F2 to enter diagnostics and perform the test/tests.

 

Let me know,

David

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JanCDav Top Student
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Hi guys 

i tried the online chat option yesterday only to be told 5 minutes in that they don't cover the UK and i would have to wait to ring them today.

one thing she did mention was that my OS was not loading at all and was stuck in a loop and she hinted at the HP cloud recovery tool.

This i tried on another laptop to find i was able to download the recovery software and install it on my HP notebook and after about 4 hours of activity I'm glad to report all is up and running again

 

thank you both for your replies but not required in the end

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@JanCDav 

 

Excellent outcome.

 

I am glad chat was able to point you in the right direction.

 

Happy Computing!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
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