• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-02-2024 03:15 AM

HP Recommended
Product: HP Notebook - 14-ac107nl (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am the owner of the hp Model 14-ac107nl ProdID T9PO4EA#ABZ; I need to restore the laptop, but I deleted the recovery partition and I saw that it is not available for purchase from your site, what can I do?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2024 07:41 AM - edited ‎10-02-2024 07:42 AM

HP Recommended

Hi:

 

Unfortunately, you will not be able to restore the original HP factory image.

 

Your only option would be to use the Microsoft media creation tool to create a bootable W10 USB installation flash drive and clean install W10, and then install the drivers and available software from your notebook's support page.

 

Download Windows 10 (microsoft.com)

 

HP Notebook - 14-ac107nl (ENERGY STAR) Software and Driver Downloads | HP® Support

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-02-2024 07:41 AM - edited ‎10-02-2024 07:42 AM

HP Recommended

Hi:

 

Unfortunately, you will not be able to restore the original HP factory image.

 

Your only option would be to use the Microsoft media creation tool to create a bootable W10 USB installation flash drive and clean install W10, and then install the drivers and available software from your notebook's support page.

 

Download Windows 10 (microsoft.com)

 

HP Notebook - 14-ac107nl (ENERGY STAR) Software and Driver Downloads | HP® Support

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.