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M-us-tafa_
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Notebook shuts down every 2s when the lid is open

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HP notebook-14-ac101ne (ENERGY STAR)
Microsoft Windows 8.1 (64-bit)

My PC is a HP notebook-14-ac101ne (ENERGY STAR). The PC shuts down every 2-3 seconds and you see different displays, sometimes it’s ‘Preparing Auto Repair’ sometimes it’s ‘Please wait’ and sometimes it’s the loading icon, but after 2 seconds into it, the fan shuts off, the screen shuts off and you hear a little ‘zap’ sound. However, when the lid is closed, the laptop is functioning. The fan is heard and it seems to work, but as soon as a display of the screen shows up when I open the lid, the pc shuts down again. It doesn’t stay on for more than 3 seconds so I cannot use any commands etc. hard resets etc don’t work and i tried putting a new battery it the same thing happened. Keep in mind that I use the original charger and I have anti-virus on at all times. I cannot access anything or do anything with it. The screen works when plugged to the tv., but i cant open my lid for more than more 2 seconds. Please help!!! THank you 

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KrazyToad
HP Support Agent
HP Support Agent
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@Tafa_

 


Welcome to HP Support Community


I would like to help

 

At this point I suggest you perform a Reset

 

https://support.hp.com/us-en/document/c04742289

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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