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‎11-12-2019 08:59 AM - last edited on ‎11-12-2019 09:56 AM by Retired

HP Recommended
Product: HP ZBOOK 15 G3

My notebook freezing when try to install win 

Serial key is [edited]  Y6K26ES Description : HP ZBOOK 15 G3 MOBILE WORKSTATION 

3 REPLIES 3

‎11-13-2019 11:43 AM

HP Recommended

Dear @Mse80 

 

Welcome !

 

 

Can you check your PC for hardware issues to rule them out ?

 

Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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‎11-15-2019 09:40 AM - edited ‎11-15-2019 09:43 AM

HP Recommended

Still same issue after hardware testing !!!

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‎11-15-2019 10:40 PM

HP Recommended

It's good the hardware tests pass, this means your hardware is OK and the issue is not caused by hardware malfunction.

 

 

You may watch this video as a reference >> https://www.youtube.com/watch?v=QAvFm52IjI4

I suggest you erase your installation media and try again to re-create the installation media and try again

 

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

 

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

 

Media Creation tool will always provide you with the latest Windows version/build - now 1903 edition.

 

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 8 GB capacity). Use the Media Creation tool.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Windows 10 April 2018 Upate: Clean install process
Windows 10 April 2018 Upate: Clean install process
youtube.com/watch?v=QAvFm52IjI4
Step-by-step instructions to do a clean installation of the Windows 10 April 2018 Update (version 1803), and learn the steps to configure the out-of-box experience (OOBE). ** Important: Windows 10 version 1803 (April 2018 Update) is expected to release in April 2018. If you use the Media Creation
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