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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Notebook support

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11-13-2019 11:43 AM
Dear @Mse80
Welcome !
Can you check your PC for hardware issues to rule them out ?
- Here is how to do it >> https://www.youtube.com/watch?v=6JXUp43ahHA
Let me know how it goes.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
11-15-2019 10:40 PM
It's good the hardware tests pass, this means your hardware is OK and the issue is not caused by hardware malfunction.
You may watch this video as a reference >> https://www.youtube.com/watch?v=QAvFm52IjI4
I suggest you erase your installation media and try again to re-create the installation media and try again
- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB and proceed with clean installation/reinstallation.
Download:
>> https://www.microsoft.com/en-us/software-download/windows10ISO
Media Creation tool will always provide you with the latest Windows version/build - now 1903 edition.
- When download completes, you will need to write the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 8 GB capacity). Use the Media Creation tool.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013