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‎12-05-2018 04:33 AM

HP Recommended
Product: Stream x360

I have just purchased a new HP Stream X360. When it is turned on it works fine, but if I leave it for a period of time and the screen goes off I can not turn it back on. The power button will flash and when I touch the mouse or a key the power button light will be solid but the screen does not come back on. The only way to turn it in is to hold the power button for three seconds until the notebook shuts down and then turn it on again. 

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2 REPLIES 2

‎12-05-2018 05:11 AM

HP Recommended

Welcome to the HP Support Community @Beno_r1

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎12-05-2018 09:43 AM

HP Recommended

It's a HP Stream X360 convertible 11. Z3D80EA#ABU

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