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Message 1 of 3
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Notebook working slow & now windows not starting up while resetting

HP Recommended
ProdID 4WJ85UA#ABA
Microsoft Windows 10 (64-bit)

I bought this notebook in November 2018 & since then it was starting slow & working slow but I rarely got chance to work on this notebook as usually I work on my company laptop.

I hardly used it for 3-4 time only over the period of over 2years.

today I was resting the system & it stuck at 4% for more than an hour so I restarted my system & now windows is not starting up? Please help & guide 

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Message 2 of 3
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@Mannverma2201 

<Sigh>  Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!

If the PC is really SLOW, a factory reset will do NOTHING to fix that, and will most likely fail -- leaving you with an unusable PC. If a factory rest starts out OK and then halts part way through, that is nearly always an indication of a failing drive -- which is a hardware issue that a factory reset will do nothing to fix.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Message 3 of 3
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Hello @WAWOOD

 

I reinstall the windows on my notebook using HP recovery manager & it is working was better then before when I first time install the window after purchase in Nov 22,2018.

but now I am facing another problem with battery. Now system is working only on AC plug & battery is showing 0%. I run batter check & get the failure code GSMPTS-9A9AGA-MFGJ3F-C0EW13.

 

please help & guide what can i do to solve this issue ?

 

Thanks in advance!!

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