Notepad - unable to recover, Windows10 installation failed

[anurajhn]

I tried reinstalling windows 10, going back to factory set up. But inbetween the setup the system restarted or crashed.
Now the recovery manager is not working; Unable to install factory setup. I don't recall my windows10 serial number.
Could you please help me (1) connect my laptop to network (2)download necessary image file and boot my machine?
I don't have alternate laptop now. I have good android mobile and high speed network
Many thanks.
Nagaraj

[CherylG]

 @anurajhn

Unfortuantely, since the laptop won't boot the only option is to contact HP and order Recovery Media to boot from.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Or use the free Media Creation Tool from Microsoft to make a Windows 10 usb flash drive to boot from.Your Windows key is embedded in BIOS and it is automatically retrieved during an install,

https://www.microsoft.com/en-gb/software-download/windows10

Your android phone is not going to do this. Maybe you can find a friend or co-worker who will let you make it using their computer.

[anurajhn · Accepted solution]

Many thanks for the solution. I have given my system to HP authorised support team to fix my system. I will try these options if I don't get right support.
Will revert back in a week time.
Many thanks

[CherylG]

Good luck with your laptop!

[anurajhn]

My laptop has come back now. It has os installed. I have downloaded win10 from Microsoft, will have to burn it on a DVD as backup.
I have another issue. Will start a new thread, it's about my laptop switching off, Just like that !!!
Thanks