Nothing works

[Apurva02]

Product: HP Notebook - 14-Ck0159tu

Operating System: Microsoft Windows 11

These are my device specifications
Processor Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz 2.21 GHz
Installed RAM 4.00 GB (3.87 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home Single Language
Version 21H2

I have added a SSD and 16 gb extra ram to my laptop...it worked properly untill now

The problem is 

1. If i press windows key ...it does not open on the screen.

2. Playback of video on prime video stopps suddenly. 

3.as soon as i turn on my laptop boot menu appears.

4.none of the shortcuts work ...search bar doesn't open ...cannot access the applications. 

5.have to use tab and arrow key sometimes to shutdown. 

6.if i open chrome and try to type in the search bar ...i am not able to ...the text just disappears....sometimes only the first letter disappears,  sometimes everything disappears. 

Plz tell me what problem i am facing and how do i solve it asap ..it is very urgent ...i need to use my laptop 

[Nal_NR]

Hi @Apurva02,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This looks like a compatible issue. Have you made any changes to your current OS? If yes, we recommend you go back to the original OS which may solve the problem. 

This is because, if you have changed/upgraded to Windows 11, I am afraid there are no drivers available currently.

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Apurva02]

no, i have not made any changes . plz suggest another solution ....also how can i get back to original OS?

[Nal_NR]

Hi @Apurva02 ,

Please refer to this document and follow the instructions.

Make sure you back up your data before you proceed.

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.