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HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 (54B29AV)

I switched on my laptop, the section to enter your password appears. The device accepts only numeric and not alphanumeric? Therefore I can not login?

1 REPLY 1
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@TessKP 

 

Probably your setup is to use PIN (6 numbers) not password (mix characters). You have to enter PIN, not password. Do you remember your PIN ? Otherwise you can change it using forget to setup a new PIN . Please use

 

                  Reset your PIN when you aren't signed in to Windows

 

Regards.

BH
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