Nvidia Graphics Drivers

[CSscout]

   Hello, my laptop (HP Pavilion Gaming 15-dk10000 Laptop PC 8VD49AV) recently slowed down and I now think it was because of an Nvidia driver update. I previously had no idea what it was and reinstalled Windows 10 which didn't help. I updated it through Nvidia GeForce Experience, which I later learned was a mistake for being a laptop user. I eventually learned to download the graphics driver through HP and I can't seem to figure out which one I need. To find any drivers for my GTX 1650 I have to scroll down to the show all drivers section, and there I see three options. I tried the two most recent ones and both showed the error "Not compatible with your software version" or something like that. I am on Windows 10 Home 64-bit currently. 

   I was hoping someone could tell me which driver I need (preferably the driver that came with my computer out of the factory) and if it should be showing that error message. It would also help if someone could suggest something else that may be causing my computer to slow down so much, even after reinstalling Windows. Also, according to the HP Hardware Diagnostics my PC has no issues. Any help would be greatly appreciated.

[Nirvana_95 · Accepted solution]

Hi @CSscout 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing performance-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know if it happens only while using any particular application?

Since you wish to update the driver, I would suggest you update from the HP Support Assistant application as it will automatically provide you with the latest driver. Here is a link that will help you: https://support.hp.com/us-en/document/ish_3152513-2896757-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[CSscout]

Hi, thanks so much for the response. Sorry for not noticing it sooner. 

I am happy to say that my computer is now fixed as of yesterday. I still don't know what happened, because my second SSD drive stopped showing up in file explorer and I couldn't use it. I opened my laptop up and unplugged my SSD and plugged it back in and after that, my PC returned to normal. My best theory as to what happened was that the cable (which in my laptop looks like a thin strip) had come loose enough to hinder performance but not enough to stop working completely until yesterday. I don't know if this is a plausible theory as I am no computer expert, but it is the only thing I can think of.

[Nirvana_95]

Thanks for keeping me posted. 

I am happy to know that the issue is resolved. Please observe your system for a couple of days more and let me know your observations.

Thanks!