• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎12-20-2023 02:41 PM

HP Recommended
Product: OMEN Laptop - 15-en0002np
Operating System: Microsoft Windows 11

After running the HP Support Assistant, i hesitantly ran the suggested BIOS update.

Every step ran successfully and without any issues.

However, when the laptop booted up again, the screen remained black although the power light was on, the fan worked and I can hear the sound of Windows 11 reaching the login screen.

 

Tried the BIOS reset (power key for 15 seconds with power cord disconnected, which appeared to do something, but the problem remained.

Tried Win+V, which doesn't appear to do much at all.

Tried Win+B, and got my hopes up as it seemed to be doing the BIOS rollback and the screen did light up, although it was just "noise" or "snow" whenever the text was supposed to appear I imagine, but after that, back to the black screen and boot up to the Windows login screen (SOUND ONLY).

 

My laptop is less than a year out of warranty, and given this is an issue caused by HP, I would request a solution that doesn't involve expenses to repair a machine that was working just fine prior to the BIOS update!

 

Thank you!

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.