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‎02-17-2021 11:04 AM

HP Recommended
  • Hi I left it about 30mins and still nothing??
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‎02-17-2021 11:09 AM

HP Recommended

Model number :15-ab269sa

Product I’d: k7p99ea#abu

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‎02-17-2021 11:34 AM

HP Recommended

Hi:

 

30 minutes is too long for sure.  The installation should have started within a minute at most.

 

The product specs for your notebook indicates that it originally came with W10, so W10 isn't the problem.

 

HP Pavilion Notebook - 15-ab269sa (ENERGY STAR) Product Specifications | HP® Customer Support

 

See if this works instead...

 

Download the W10 64 bit ISO file using the media creation tool, instead of letting it automatically create the USB installer.

 

Then use the Microsoft tool that I zipped up and attached below to transfer the ISO file to your USB flash drive so that it is bootable, or use the free Rufus utility.

 

Rufus - The Official Website (Download, New Releases)

 

Hopefully, there was just a glitch that occurred during the USB flash drive creation process.

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
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‎02-17-2021 12:51 PM

HP Recommended

ok thanks! 

 

i will try that now, how does that windows 7 zip work then? do i download it to there then copy to usb?

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‎02-17-2021 01:48 PM

HP Recommended

Hi

 

this has worked a treat!👌 

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‎02-17-2021 02:06 PM

HP Recommended

That is great news.

 

Glad you are back up and running again.

 

Here is the link to the driver page for your notebook in case you need to install any drivers that are missing.

 

HP Pavilion Notebook - 15-ab269sa (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

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