I am using a HP Spectre 13 laptop. Within a month of purchase, the OS freezes several times after booting to Windows 10. Every time, this occurs I have to manually put it off by using a power button. I was made to handover the laptop to HP Service Centre, they did a recovery from cloud. Within a couple of days the problem has reoccurred. Also after the recovery made, the inbuilt Alexa is missing. Kindly suggest how to solve the OS freeze issue and get back inbuilt Alexa
Hi Fossette, thanks for responding. But unfortunately, it didnt work. I did a bios update and also ran a hardware test,the result was pass. Still the machine is freezing randomly. Also as I had explained earlier, the Alexa is altogether missing after the recovery made by HP Service Centre. The article you had shared is going to work only if Alexa was preinstalled, but the recovery did not bring back the preinstalled Alexa. Would appreciated for a quick response.
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