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‎04-07-2018 03:10 PM

HP Recommended
Product: J1J41UA#ABA
Operating System: Microsoft Windows 8.1 (64-bit)

My computer wouldn't load the OS after displaying the HP logo, and when I went to boot the computer in safe mode a message displayed saying to boot to UEFI and run a component test on the Hard Drive. I did the Hard Drive Extensive Test and within a few seconds this message displayed:

 

                                                                                                 Hard Drive Extensive Test

 

Testing Drive: 1

Hard Drive SMART Check: FAILED

 

FAILURE ID: GU7W04-791931-XD7V7G-60ER03

PRODUCT ID: J1J41UA#ABA

 

Hard Drive: 1

 

-------------------------------------------------------------------------------------------------------------------------------

 

Component Test: FAILED

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2018 03:18 PM

HP Recommended

The test result is pretty self-explanatory, you need a new HDD.

 

If you're in warranty, HP can repair it for you. If not, a local repair shop would be your best option.

View solution in original post

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1 REPLY 1

‎04-07-2018 03:18 PM

HP Recommended

The test result is pretty self-explanatory, you need a new HDD.

 

If you're in warranty, HP can repair it for you. If not, a local repair shop would be your best option.

Was this reply helpful? Yes No
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