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‎12-29-2019 03:57 AM

HP Recommended
Product: N8M19PA
Operating System: Microsoft Windows 10 (64-bit)

N8MWhatsApp Image 2019-12-29 at 5.54.23 AM.jpeg

1 REPLY 1

‎12-29-2019 07:00 AM

HP Recommended

Hi:

 

If the factory recovery process isn't working, the only suggestion I can offer would be to clean install W10.

 

Use the Microsoft media creation tool at the link below to create a bootable W10 USB installer.

https://www.microsoft.com/en-us/software-download/windows10

Boot from the USB flash drive and when you get to the screen that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space. Click Next, and W10 should begin to install.

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/8499326/model/8819320

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