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‎02-11-2024 07:12 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

My laptop OS deleted automatically.now it's blank screen showing install new OS.how to do that.

Category:
2 REPLIES 2

‎02-11-2024 08:51 AM - edited ‎02-11-2024 08:52 AM

HP Recommended

Some older systems, it is possible to buy CD or DVD

Possibly the following company might have original release CDs
Click here and enter the name of your HP computer

 

You mentioned Windows 8.1.  You can download the Pro or Home 8.1 here

https://www.microsoft.com/en-us/software-download/windows8ISO

 

Use ShowKeyPlus from the Microsoft store to find your activation key.

 

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎02-11-2024 07:26 PM

HP Recommended

Most likely, this means that your drive is dead and all of the data on it is lost.  Drive will likely need to be replaced.  If it's out of warranty, I recommend taking it to a repair shop if you're unsure what you're doing.  If it's in warranty, most likely HP will need to replace the drive.

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