OS download

[listman]

My hard drive failed, corrupted, something, Tried to run repair which failed then tried to restore which also failed. Can I get original software for the OS or do I just need to purchase a copy

[GOLD_MASTER]

Hola listman.

The recovery discs can be obtained from:

https://www.best2serve.com/page/rcd_landing

http://www.computersurgeons.com/

https://support.hp.com/us-en/document/bph07143

With them you would get windows 10 with your license and programs.

[Paul_Tikkanen]

Hi, @listman

The product specs page for your model indicates that it came with W8.1 from HP.

https://support.hp.com/us-en/document/c04316292

You do not need to reinstall W8.1 to upgrade back to W10.

If you do not absolutely need to have the original software configuration that came with your notebook, you can also install W10 for free at any time by using the Media Creation Tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

You will be given the option to make a bootable USB flash drive, or save an ISO file to a DVD.

When you get to the part of the installation script where you are asked to enter a product key, select the 'I don't have a product key' option, and W10 will install and activate once you are connected to the internet.

After you install W10, you can install the drivers and available software from your notebook's support page.

[banhien]

@listman

If you wish to perform a fresh install, you can use the following instructions to create Installation media and use it to install

    https://www.microsoft.com/en-au/software-download/windows10

During the installation process, it will ask for a key. Please SKIP this and continue. Windows will activate when you come online because the key is embedded in BIOS of your machine.

Regards.

[GOLD_MASTER]

To carry out a clean installation of the system you can follow the instructions of the lin (information in Spanish):https://h30467.www3.hp.com/t5/Consejos-de-Expertos-para-notebooks/Instalaci%C3%B3n-limpia-de-Windows...