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‎09-16-2024 08:06 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y3AV)

My laptop is was not connecting to the wi-fi. I was told that the OS has corruption and needs to be reload. What will be the best way to reload my operating system ?

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1 REPLY 1

‎09-16-2024 08:14 AM

HP Recommended

If the OS is corrupted, you can try a repair using the Windows system file checker.  SFC does not require online access. If it fails. then you can try an "install repair"

 

SFC and DISM are both tools that scan and repair corrupted system files. However, SFC uses a cached version of the files, while DISM uses the internet to download and fix the files.

Try the SFC first and if that gives a message that it cannot fix the problem then let me know


Click here for repair instructions.


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