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Rajendar32
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Message 1 of 2
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OS recovery

HP Recommended
HP notebook 250 G6
Microsoft Windows 10 (64-bit)

how to get my genuine OS, which came with laptop 

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Paul_Tikkanen
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HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility....if your 250 G6 is not working, you will need to use another Windows PC running W7 64 bit or newer and have a 32 GB USB flash drive.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

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