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‎01-11-2021 07:46 AM

HP Recommended
Product: HP Notebook - 15-bs158cl
Operating System: Microsoft Windows 10 (64-bit)

Hello.  No system image was created for my laptop.  I need to do a system image recovery as the laptop is stuck in Troubleshooting mode.  Is there a place on the HP website where I can get a system image to bring my notebook back to its original setup when I first purchased it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2021 08:35 AM

HP Recommended

@jeahsj 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎01-11-2021 08:35 AM

HP Recommended

@jeahsj 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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‎01-11-2021 07:37 PM

HP Recommended

Thank you so much for pointing me in the right direction.  Took a few hours, but I was able to reinstall successfully.

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