cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
jeahsj
New member
2 1 0 0
Message 1 of 3
116
Flag Post

Solved!

Obtain system recovery image for Notebook

‎01-11-2021 07:46 AM

HP Recommended
Product: HP Notebook - 15-bs158cl
Operating System: Microsoft Windows 10 (64-bit)

Hello.  No system image was created for my laptop.  I need to do a system image recovery as the laptop is stuck in Troubleshooting mode.  Is there a place on the HP website where I can get a system image to bring my notebook back to its original setup when I first purchased it?

Reply
2 REPLIES 2
WAWood
Level 16
Level 16
28,331 28,251 2,586 6,201
Message 2 of 3
Flag Post

‎01-11-2021 08:35 AM

HP Recommended

@jeahsj 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
jeahsj
Author
New member
2 1 0 0
Message 3 of 3
Flag Post

‎01-11-2021 07:37 PM

HP Recommended

Thank you so much for pointing me in the right direction.  Took a few hours, but I was able to reinstall successfully.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation